Refund & Cancellation Policy

Last updated: 14 October 2026

This policy explains how cancellations and refunds work for BuilderBlack plans, modules and Marketplace purchases. BuilderBlack is operated by Liyaas Solutions Ltd, registered in England and Wales under company number 17017751. It forms part of our Terms of Service.

1. How the service is delivered

BuilderBlack is online software. There is nothing to ship: your store and dashboard are available as soon as you create your account, and paid features switch on as soon as you choose them.

2. Free trial

Every paid plan starts with a 30-day free trial, so you can try BuilderBlack before paying anything for your plan. To start it you add a card and authorise automatic payments; nothing is charged during the trial. If you cancel before the trial ends, you will not be charged a plan fee. When the trial ends, the plan fee for your next billing cycle is charged in advance. Platform commission on orders paid online during the trial still applies, as explained in our Terms of Service.

3. Cancelling your plan

You can cancel at any time from Settings, Plan & Billing in your dashboard, or by emailing info@builderblack.com from the email address on your account.
Cancellation takes effect at the end of the billing cycle you have paid for. Your store stays live until then, and you will not be charged again.
Paid modules stop when your plan ends, or straight away if you remove them. Days already charged are not refunded; days after removal that had not yet been charged are not billed. Platform commission already incurred is still charged on your final bill.
Before your plan ends, export any products, orders and customer data you want to keep.

4. Refunds

Because every plan starts with a free trial, all charges made after the trial ends are non-refundable. That covers plan fees, upgrade charges and module fees, including for unused time, for a part-cycle when you cancel or remove a module, and when you move to a lower plan. We will, however, give a refund in these cases:

Charged in error. If you were charged twice, charged the wrong amount, or charged after you had cancelled, we will refund the incorrect charge in full.
Service failure. If the Services were unavailable or did not work as described for a significant period because of a fault on our side, and we could not fix it within a reasonable time, we will give you a refund or credit for the affected period.
We end or reduce your plan. If we close your account for a reason that is not your fault, or remove a feature that is a material part of your paid plan, we will refund the fees you have paid for the period after the change, pro rata.
Where the law requires it. Nothing in this policy affects any rights you have by law.

Module fees are charged in advance on your billing date, and platform commission is charged in arrears for orders actually received. Neither is refundable unless it was charged in error.

5. Marketplace purchases

Paid themes and apps bought from the BuilderBlack Marketplace are digital products delivered as soon as you buy them. We will refund a Marketplace purchase if it was charged in error, or if it does not work as described and neither we nor the partner who made it can fix it within a reasonable time.

6. How to ask for a refund

Email info@builderblack.com from the email address on your account within 30 days of the charge. Tell us your store name, the date and amount of the charge and the reason for your request. We will reply within 5 working days. Approved refunds go back to your original payment method and normally arrive within 5 to 10 working days, depending on your bank or card issuer.

If you think a charge is wrong, please contact us before raising a dispute with your bank. Most problems can be sorted out much faster that way.

7. Contact us

Liyaas Solutions Ltd
112 West Pottergate, Norwich, England, NR2 4BW
Email: info@builderblack.com