Terms of Service

Last updated: 14 October 2026

These terms are a contract between you and Liyaas Solutions Ltd ("BuilderBlack", "we", "us", "our"), a private limited company registered in England and Wales under company number 17017751, with its registered office at 112 West Pottergate, Norwich, England, NR2 4BW. They govern your use of builderblack.com, the BuilderBlack dashboard, the stores you build with us and all related services (the "Services").

By creating an account or using the Services you agree to these terms, to our Privacy Policy, our Refund & Cancellation Policy and our Acceptable Use Policy. If you are agreeing on behalf of a business, you confirm that you are authorised to bind it.

1. Business use only

The Services are for businesses. You confirm that you are at least 18 years old and that you use the Services for the purposes of your trade, business or profession, not as a consumer.

2. The Services

BuilderBlack is a software platform for building and running online stores. Depending on your plan it includes a hosted storefront, a dashboard to manage products, orders and customers, themes, integrations with payment gateways, shipping carriers and other tools, and optional modules from the BuilderBlack Marketplace. The features in each plan are listed on our pricing page.

The Services are delivered online. Your store and dashboard are available as soon as you sign up.

3. Your account

Give us accurate information and keep it up to date.
Keep your login details secure. You are responsible for everything done through your account, including by staff you invite.
Tell us straight away at info@builderblack.com if you think your account has been used without permission.

4. Free trial

Paid plans start with a 30-day free trial. To start one, you add a card and authorise automatic payments on Stripe's secure payment page (for a card issued in India, this registers an e-mandate with your bank). Your store is created once your card is verified. Nothing is charged during the trial: the plan fee is waived. Platform commission on orders (see section 5) still applies to sales made during the trial. Each store can have one free trial.

When the trial ends, your plan continues automatically and we charge your card the plan fee for your next billing cycle, in advance. For example, if your trial ends on the 10th, the payment for the month that starts then is taken on or around the 11th. To avoid any charge, cancel in Settings, Plan & Billing before the trial ends; your store then moves to the Free plan when the trial ends. It stays online with the Free plan's limits, nothing is deleted, and you can choose a paid plan at any time.

If your store started its free trial without a card, add one in Settings, Plan & Billing before the trial ends to keep your plan. Otherwise your store moves to the Free plan when the trial ends.

5. Fees and payment

Currency and processor. Our prices are in pounds sterling (GBP) and payments are processed by Stripe. If your card is in another currency, your card issuer may charge conversion fees.
Plan fees are charged in advance for the billing cycle you choose: monthly, every 3 months, every 6 months or yearly.
Paid modules that are not included in your plan are charged monthly, in advance, on your plan's billing date. When you add a module part-way through a month, nothing is charged that day: on your next billing date we charge for the days since you added it, together with the next month in advance. During a free trial, modules are free until the trial ends. If your store has no paid plan, the first month is charged when you add the module, and it then renews monthly from that date. When you remove a module, its charges stop; days already charged are not refunded, and days not yet charged are not billed.
Platform commission is a percentage of the value of orders paid online through a payment gateway connected to your store through BuilderBlack, at the rate shown for your plan on our pricing page. Cash-on-delivery orders carry no platform commission. It is charged in arrears on your renewal date.
Per-order module fees. A module may charge a percentage of the value of each order it handles instead of a monthly fee. Where it does, the rate for your plan is shown on our pricing page and in the Marketplace, and the fee is charged in arrears on your renewal date.
Automatic renewal. Your plan and paid modules renew automatically at the start of each billing cycle until you cancel, and we charge the card you authorised (or another card you add in Plan & Billing). For a card issued in India, your bank notifies you before each automatic payment, and a payment above ₹15,000 (or above the limit of your e-mandate) needs your approval each time.
Failed payments. If a payment fails we will tell you and retry. Your store stays online during a grace period, normally 14 days and shown in Plan & Billing. If the payment is still outstanding when the grace period ends, your store is deactivated: your customers see a "temporarily unavailable" page and only you, as the owner, can sign in to pay. It is reactivated as soon as everything due is paid.
No refunds after the trial. All charges made after your free trial ends, including plan fees, upgrade charges and module fees, are non-refundable, except as set out in our Refund & Cancellation Policy.
Price changes. We will give you at least 30 days' notice of any price increase. It applies from your next renewal after the notice period, and you can cancel before then.
Taxes. Prices exclude taxes. Where we are required to charge VAT or another tax, we will add it to your invoice. If you buy from outside the UK, you may need to account for local taxes yourself, for example under a reverse-charge rule. You are responsible for all taxes on your own sales to your customers.
Third-party fees. Payment gateways, shipping carriers, SMS and email providers and other services you connect charge their own fees under their own terms. Those fees are between you and them.

6. Cancelling, changing plans and refunds

You can cancel your plan at any time from Settings, Plan & Billing in your dashboard. Cancellation takes effect at the end of the billing cycle you have paid for: you keep your plan until then and are not charged again. A move to a lower plan or a different billing cycle also takes effect at the end of the current cycle. A move to a higher plan takes effect straight away, once you have paid the difference for the rest of the current cycle. Fees already charged are not refunded, including for unused time, except as our Refund & Cancellation Policy explains.

7. Your store and your responsibilities

You are the seller in every sale made through your store, and you are responsible for your store, your products and your dealings with your customers. In particular you must:

comply with all laws that apply to your business, including consumer protection, distance selling, product safety, advertising, data protection, tax and export laws;
publish accurate product information, prices and your own store policies, including returns and privacy policies for your customers;
fulfil your orders and handle your customers' questions, returns, refunds and complaints;
keep your own accounts with any payment gateway, shipping carrier or other service you connect, and comply with their terms; and
follow our Acceptable Use Policy, which lists what may not be sold or done using BuilderBlack.

8. Your content

You own the content you add to the Services, such as product details, images, text and customer records ("Your Content"). You give us a worldwide, non-exclusive licence to host, copy, process, display and transmit Your Content only as needed to provide, secure and improve the Services. You confirm that you have the rights to Your Content and that it does not infringe anyone else's rights.

You can export your products, orders and customers from the dashboard while your account is open.

9. Data protection

For personal data about your customers that we process in providing the Services ("Customer Personal Data"), you are the controller and we are your processor. The details of this processing are: the subject matter and purpose is providing the Services; the processing lasts for the term of these terms; the data subjects are your customers, prospective customers and staff; and the personal data includes contact details, delivery addresses, order history and account information.

As your processor, we will:

process Customer Personal Data only on your documented instructions, which are these terms and your use and configuration of the Services, unless the law requires otherwise;
make sure everyone who processes it is bound by confidentiality;
keep it secure with appropriate technical and organisational measures;
use only the sub-processors described in our Privacy Policy, which you authorise, bind them to equivalent data protection terms, and give you notice of changes so you can object;
transfer it outside the UK only with the safeguards described in our Privacy Policy;
help you respond to requests from individuals exercising their rights and with your security, breach notification and data protection impact assessment obligations, taking into account the nature of the processing;
tell you without undue delay after becoming aware of a personal data breach affecting it;
delete it when you close your account, after giving you the chance to export it, unless the law requires us to keep it; and
make available the information you reasonably need to show that these obligations are met, and allow for and contribute to reasonable audits with reasonable notice.

You are responsible for having a lawful basis for the Customer Personal Data you collect, for telling your customers how you use it, and for collecting any consents you need, for example for marketing messages and cookies.

10. Third-party services and the Marketplace

The Services connect to services provided by others, such as payment gateways, shipping carriers, messaging providers and sales channels. Apps and themes in the BuilderBlack Marketplace may be built by independent partners. These are provided under their providers' own terms. We are not responsible for them, or for any loss caused by their acts or failures, although we review Marketplace items before listing them.

11. Our intellectual property

We own the Services, including our software, themes, designs and the BuilderBlack name and logo. Apart from the right to use the Services under these terms, you do not get any rights in them. If you send us feedback or suggestions, we may use them freely without paying you.

12. Availability and support

We work to keep the Services available and secure, but we do not promise that they will be uninterrupted or error-free. We may carry out maintenance, which we try to schedule at quiet times, and we may change, add or remove features. If we remove a feature that is a material part of your paid plan, we will tell you in advance, and you may cancel and receive a pro-rata refund of any fees you have paid for the period after the change. Support is available by email at info@builderblack.com.

13. Suspension and termination

We may suspend or close your account, with notice where practical, if you do not pay fees that are due, if you seriously or repeatedly break these terms or our Acceptable Use Policy, if your use creates a security or legal risk for us or others, or if the law requires us to. If a breach can be fixed, we will usually give you 14 days to fix it first.

You may close your account at any time. When your account closes, your right to use the Services ends, and sections 5 (for fees already due), 8, 9, 11, 14, 15, 16 and 18 continue to apply.

14. Warranties

We will provide the Services with reasonable skill and care. Except for that, and to the extent the law allows, the Services are provided "as is" and we give no other warranties, conditions or promises, for example that the Services will meet your particular requirements or that your store will achieve any level of sales.

15. Our liability

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law.
Subject to that, we are not liable for loss of profits, sales, business, revenue, goodwill or anticipated savings, for loss or corruption of data, or for any indirect or consequential loss.
Subject to the first point, our total liability to you arising from or in connection with these terms in any 12-month period is limited to the total fees you paid us in that period.

16. Your responsibility to us

You will compensate us for any claims, losses, fines and reasonable costs we suffer because of your products, Your Content, your dealings with your customers, or your breach of these terms or the law.

17. Changes to these terms

We may update these terms. For material changes we will give you at least 30 days' notice by email or in the dashboard. If you do not agree to the changes, you can cancel before they take effect. If you keep using the Services after that date, the updated terms apply.

18. General

These terms, with the policies they refer to, are the whole agreement between you and us about the Services.
If any part of these terms is found to be unenforceable, the rest stays in force.
If we do not enforce a right straight away, we can still enforce it later.
You may not transfer your rights under these terms without our written consent. We may transfer ours to a company that takes over our business.
No one other than you and us has any right to enforce these terms.
Neither of us is responsible for delays or failures caused by events beyond our reasonable control.
We will send notices to the email address on your account. You can send notices to info@builderblack.com.
These terms, and any dispute or claim arising from or in connection with them, are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

19. Contact us

Liyaas Solutions Ltd
112 West Pottergate, Norwich, England, NR2 4BW
Email: info@builderblack.com